Chris Joy Marketing Communications

Chris Joy Marketing Communications
In this Issue Vol. 1, Issue 7    

Getting to Know You, Getting to Know All about You

Quick Tip

Does this Message Pop or Flop?

Archives


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Call for Workshop Proposals

Residential Design and Construction 2008 April 2-3, 2008 Seaport World Trade Center, Boston

Residential Design and Construction 2008 (RDC), the Boston Society of Architects' spring convention and tradeshow seeks proposals for workshops, panel discussions and seminars. RDC attendees are design and construction professionals who seek relevant, practical information and tools to help them better serve their residential clients and manage successful small practices. Workshop panels that are multi-disciplinary, interactive and include case studies are encouraged.

The deadline for workshop proposals is September 10. For more information, including the submission form, go to www.architects.org/proposals. With questions, call/write program manager Mark Kalin FAIA, FCSI, LEED AP at 617-964-5477/ mkalin@architects.org .













"None of us is as smart as all of us."

- Ken Blanchard



















Copyright 2007
Chris Joy Marketing Communications
.
All rights reserved. You may reproduce content included in the Brand Guardian e-newsletter by including this copyright and, if reproducing it electronically, by including a link to www.chrisjoycomm.com.





Hello,

Today's newsletter is about making sure your marketing is working to introduce the real you. Hope it's helpful!

All the best,



Chris Joy
Principal
Chris Joy Marketing Communications

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Getting to Know You, Getting to Know All about You


My dad's a big musical theater buff.

Three weeks ago, he went to see The King and I at the Robinson Theater in Waltham, a terrific performance by the Reagle Players. The thing is, ever since he mentioned this, I have had this song stuck in my head - you know the scene where the schoolteacher Anna is singing to the king's children? "Getting to knooooooooow you, getting to know all about yooooooooouu. Getting to like you, getting to hope you like meeeeeee."

The song has been haunting me. I'm singing it in the shower. Every time I get in the car. As I unload the dishwasher. But yesterday, I was reviewing a website for a new client and the lyrics in my head suddenly became very apropos.

So I'm reading the copy on the website, and having gotten to know the company, I felt like there was a disconnect. Yes, it covered the basics but it felt like it did little to capture the real essence of the company, nor did it appear to do much in the way of tapping into the true motivators of clients who might do business with them.

I talked to the owner about this and found out it was written by a national company out on the west coast who writes copy for lots of remodeling companies across the country.

You've probably been solicited by companies like this who, for modest fee, will be happy to write the copy of your website, generate a set of postcard mailers, or do some other one-off project. They're "qualified," because they've provided copy for hundreds of sites just like yours. Sounds like an efficient way to go, but here's the thing. That's a sure-fire way to sound just like everyone else. Don't fall into that trap by accepting copy that does not sound like you - using words that are not your words. Messages that do not reflect the language of your company. Features that do work to appeal to the priorities of your clientele.

The purpose of your marketing materials-- your brochure, your website, your ad, your newsletter-- is to introduce you to a prospect before they meet you in person.

So when they do meet you, they're thinking, "Hey, don't I know you?!"

If your website, or your postcards or your speeches don't sound like you, how can you expect a prospect to make that connection?

So take a look at your marketing materials. Do they help a prospect in really (cue the music) "getting to know you, getting to know all about you?" Or does it just give a laundry list of the things you do, which probably sounds like everyone else?

Yes, having a professional make sure your copy is polished and on message is smart. But allowing someone to censor your voice is not. Make sure your tone and voice come through.


Quick Tip

A Little Penguin Told Me So

A number of companies I've talked to lately are migrating to online communications in one way or another.


In some cases, it's a good idea, but I still think this sector benefits from hardcopy collateral, so I wouldn't abandon those efforts, but rather augment them perhaps, with online communications.

If you are planning to begin an e-newsletter at some point, I highly recommend the company that I consulted in creating mine, Blue Penguin Development.

Principal Michael Katz is outstanding at helping clients articulate their goals for the newsletter, and working with them to achieve those objectives through whatever level of hand-holding the client needs or wants. And he's terrific to work with.

If you do nothing else, check out his website to see how good an e-newsletter can be.

Does this Message Pop or Flop?

Thyssen Krupp has a new ad campaign for its Lev brand home elevators. I think there's a lot to like about this campaign.

We all know that homeowners have an insatiable appetite for the next luxury amenity, and Thyssen Krupp is happy to deliver.

With it's tongue in check headline: "Home elevators. Just another crazy idea in homebuilding" the firm likens its product to other innovations that were once thought to be over-the-top - a toilet, a dishwasher, a garage door opener - unquestionable must-haves in today's home by any standard.

The campaign is beautifully aligned with the brand's service promise: LEV, The Next Level. Literally, the product transports you from floor to floor. And figuratively, it raises the bar, offering a new standard in luxury homes. Pretty good timing, given the price of land and the aging population.

Hmm. I'd say those home elevator guys are crazy alright. Crazy like a fox. What do you think?


Archives

You can now access prior issues of the Brand Guardian e-Newsletter by clicking below.

February 2007: We Are the Company We Keep
March 2007: It's All in the Delivery
April 2007: Dramatic Messages Fly Farther
May 2007: Sweet Cherry or Burnt Fudge?
June 2007: The Magic of Because
July 2007: Seeing the World through a Marketer's Prism





Chris Joy Marketing Communications




About Chris Joy Marketing Communications
Coupling more than a decade of experience promoting service brands with a passion for “everything home,” we help home service providers (from designers to specialty contractors) grow their businesses through targeted, cost-effective marketing programs.

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  © 2007 Chris Joy Marketing Communications. All rights reserved.